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How burnt out are the call centers in each state? Incoming calls to centers increase by 15% each year. Are centers able to be a light source to help guide those in need, or are they exhausted and overwhelmed by call volume?
A burnt out center creates a thick cloud of smoke. Smoke makes it even more difficult to navigate through the darkness. How can we support our centers and turn them into beacons of light, instead of places that can create more confusion?
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